FT Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload planning.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Interview, onboard, coach, observe, and train new Team members; support Talent Development activities; participate in Performance Management activities.
• Collaborate with MODs daily on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Participate in truck unloading and stocking processes, ensuring compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and maintain a safe work environment.
• Engage with customers, help locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Requirements

Basic computer skills. Previous custom framing experience preferred. Retail management experience and previous leadership experience in a sales team are beneficial.

Qualifications

Ability to move throughout the store, lift heavy boxes and frames, and access high shelves by ladder or similar equipment.

Skills

Customer service skills, problem-solving abilities, teamwork, and strong organizational skills.

Benefits

Health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Pay

$16.00 - $22.20 per hour.

Schedule

Nights, weekends, and early mornings are common work hours.