Framing Manager FT

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs and frame team performance.
• Review sales and production workload, build plans, and manage sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Interview, on-board, coach, observe, and train new Team members; support Talent Development activities; participate in Performance Mgmt. activities of your team; utilize leadership competencies for self-development.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs to maintain a safe environment.
• Assist with Omni channel processes.

Requirements

Basic computer skills. Previous custom framing experience preferred. Retail management experience and previous leadership experience with a sales team are preferred.

Qualifications

• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Problem-solving and decision-making abilities.
• Attention to detail.
• Strong communication and interpersonal skills.

Benefits

At The Michaels Companies Inc., we offer a comprehensive benefits package including:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.

Pay

$16.75 - $22.60 per hour

Schedule

Nights, weekends, and early mornings may be required.