FT Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Lead and manage team adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
• Coach and develop the team's selling behaviors.
• Plan and deliver high-quality custom framing solutions to customers on time, working closely with the Store Manager.
• Achieve and manage team Key Performance Indicators (KPIs).
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Interview, on-board, coach, observe, and train new team members; support talent development activities; participate in performance management activities of the team; utilize leadership competencies for self-development.
• Partner with MODs daily on framing and other framer expectations.
• Interact with others in an accepting and respectful manner; maintain a positive and respectful attitude, even in challenging situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
• Follow standard operating procedures and company programs to ensure a safe environment.
• Assist with truck unloading and stocking processes to ensure compliance with standards and within budget.
• Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
• Engage in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
• Assist with Omni-channel processes.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership skills.
• Problem-solving skills.
• Time management skills.
• Inventory management skills.

Benefits

Michaels offers a comprehensive benefits package including:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telerehabilitation services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.

Pay

Compensation is commensurate with experience.

Schedule

Work hours include nights, weekends, and early mornings.