FT Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team to sell effectively.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Interview, on-board, train, and support new Team members; participate in performance management activities.
• Collaborate with MODs daily on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Participate in truck unloading and stocking processes, following standard operating procedures.
• Follow SOPs and ensure a safe work environment.
• Help customers, locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching abilities.
• Effective communication and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.

Benefits

The Michaels Companies, Inc. offers a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more information, visit mikbenefits.com.

Pay

Total Base Pay Range: $18.00 - $23.20

Schedule

Work hours include nights, weekends, and early mornings.