Ft. Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achie and manage team KPIs, and ensure framing team achieves their role KPIs.
• Review sales and production workload, build plans and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Support with interviewing, on-boarding, coaching, observing, and training of new Team members; participate in Talent Development and Performance Mgmt. activities.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs, ensuring a safe environment.
• Acknowledge customers, help locate product, and provide solutions.
• Assist with Omni channel processes.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Other Duties As Assigned

Includes but is not limited to assisting with interviewing, on-boarding, coaching, observing, and training of new Team members; participating in Talent Development and Performance Mgmt. activities; participating in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget; following Standard Operating Procedures (SOPs) and Company programs; ensuring a safe environment; acknowledging customers, helping locate product, and providing solutions; assisting with Omni channel processes; and serving as Manager on Duty (MOD).