Frozen Manager Spokane Valley, WA.

Purpose

Frozen Lead Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Frozen Department to achieve sales and profit objectives.

Job Description

As a primary contact for customers, the Frozen Food Manager provides friendly, courteous, and helpful service. Trains, supervises, schedules, and assigns duties to Frozen Food Clerks. Changes signs and prices as directed by merchandising. Responsible for maintaining appropriate stock and inventory in the frozen food area. Responsible for minimizing out of stock product. Writes frozen food order in the order guide book. Checks order for completeness upon arrival. Rotates product and removes expired stock daily. Keeps frozen food cases stocked with product, cleans department area, restocks items in freezer for other departments. Boards received from trucks are loaded onto pallets. Pallets are taken to the sales floor with a pallet jack and product is loaded into cases. Cardboard boxes are broken down and placed in the bailer. Ice machine is checked daily and filled as needed. End displays are restocked as per instructions. Cleans any spills from leakage in cases or on department floor. In event of a freezer malfunction or power outage the employee will remove all items, clean out the case, and replace or restock product. May also function as cashier/checker during peak times.

Key Responsibilities & Accountabilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise Frozen Food workers to ensure optimum staffing patterns for the department.
• Speak with customers to resolve problems involving sales, satisfaction with service, or product and other problems related to the operation of the Frozen Food area.
• Perform daily inventory and order necessary supplies to maintain adequate inventory.
• Replace stock in coolers, freezers, and end displays.
• Maintain cleanliness of display areas and freezers.

Job Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to work independently.
• Ability to understand and follow instructions.

Desired

• Previous experience as a clerk.
• Supervisory Responsibilities Frozen Food Clerks and Helper Clerks working in department.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• %Inside: 95%
• %Outside: 5%
• Temperature Extremes: Freezer temperature may be –20° F.
• Chemicals: Seldom (mild detergents or glass cleaner).
• Machines, Tools, And Equipment hand truck, six wheel cart, pallet jacks, grocery carts, box cutter, pens and pencils, mops, brooms, telephone/intercom, power pallet jack, big joe, bailer, scrubber machine

Physical Demands

• Constant (over 70% of the time)
• Frequent (30-70%)
• Occasional (10-30%)
• Seldom (1-10%)
• Lifting Constantly lifts 1-20 lbs.
• Occasionally lifts 21-35 lbs.
• Carrying Constantly carries 1-10 lbs.
• Frequently carries 11-20 lbs.
• Seldom carries 21-35 lbs.
• Pushing/Pulling Constantly pushes/pulls 1-10 lbs.
• Frequently pushes/pulls 11-20 lbs.
• Seldom pushes/pulls 21-50 lbs.
• Reaching Constant knee to shoulder reaching.
• Occasionally reaches overhead and at or above shoulder level.
• Sitting allowed on breaks.
• Walking Constant walking while on job.
• Climbing Seldom.
• Trunk Functions Frequent neck rotation.
• Occasionally bends head, bends/stoops, twists, crouches, squats, kneels.
• Upper Extremity Constant handling/grasping.
• Frequent repetitive motion.
• Seldom forceful gripping.

Safety – Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Union and Non-Union

The pay range is $17.38 to $20.71 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).

Disclaimer

All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store. Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.