Frozen Food Manager Spokane

Responsibilities

• Provide customer service as defined by the employer and company policy.
• Train, schedule, and supervise Frozen Food workers to ensure optimum staffing patterns for the department.
• Speak with customers to resolve problems involving sales, satisfaction with service, product issues, or other concerns related to the Frozen Food area.
• Perform daily inventory and order necessary supplies to maintain adequate stock.
• Replace stock in coolers, freezers, and end displays; remove all expired items from shelves daily.
• Unload boards and stack on pallets or six‑wheel carts; push pallet jacks or six‑wheel carts through the store to display areas.
• Maintain cleanliness of display areas and freezers.
• Other duties as assigned.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co‑workers.
• Ability to work independently and understand and follow instructions.
• Desired: Previous experience as a clerk.

Supervisory Responsibilities

• Frozen Food Clerks
• Helper Clerks working in the department

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• Inside: 95%
• Outside: 5%
• Temperature extremes: Freezer temperature may be –20°F.
• Chemicals: Seldom (mild detergents or glass cleaner).
• Machines, tools, and equipment: hand truck, six‑wheel cart, pallet jacks, grocery carts, box cutter, pens and pencils, mops, brooms, telephone/intercom, power pallet jack, big joe, bailer, scrubber machine.

Physical Demands

• General activity levels: Constant (over 70% of the time) to occasional (10‑30%).
• Lifting: Constantly lifts 1‑20 lb; occasionally lifts 21‑35 lb.
• Carrying: Constantly carries 1‑10 lb; frequently carries 11‑20 lb; seldom carries 21‑35 lb.
• Pushing/Pulling: Constantly pushes/pulls 1‑10 lb; frequently pushes/pulls 11‑20 lb; occasionally pushes/pulls 21‑50 lb.
• Reaching: Constant knee‑to‑shoulder reaching; occasional overhead or above‑shoulder reaching.
• Standing: Constant standing while on the job; sitting allowed on breaks.
• Walking: Constant walking while on the job.
• Climbing/Balance: Seldom; may use a step stool to reach higher shelves.
• Trunk Functions: Frequent neck rotation; occasional bending, stooping, twisting, crouching, squatting, kneeling.
• Upper Extremity: Constant handling/grasping; frequent repetitive motion; seldom forceful gripping.
• Vision: Peripheral vision and depth perception used to maneuver pallet jacks and carts; near vision for reading price sheets and product labels.
• Hearing: Conversing with customers, receiving pages, and instructions from coworkers.
• Speech: Communicating with customers and coworkers, using telephone or intercom.

Pay

The pay range is $21.71 per hour, but no less than the local minimum wage. Starting rates vary based on location, experience, qualifications, and any applicable collective bargaining agreement.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401(k) eligibility).