Frozen Food Supervisor-Phoenix

Main Responsibilities

• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Inform customers of frozen food specials.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect frozen foods.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Absorb and execute the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Able to work at any location in the district.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

Physical and General Requirements

• Requires an extensive retail background with prior management experience related to retail operations.
• Requires a thorough understanding of overall Company practices, policies and procedures.
• Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• Interacts effectively with all levels of personnel.
• Strong business and financial knowledge.
• Requires the ability to identify needs, problems, and opportunities and to make effective short and long term plans and implement them to maximize sales and gross margins.
• Requires knowledge of every position in the store.
• Requires knowledge of basic math and accounting and computer software.
• Requires knowledge of and compliance with state and federal regulations.
• Must have extensive working knowledge of profit and loss statements.
• Must be familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s).
• May utilize cleaning supplies and safety cutters.
• Occasional exposure to outdoor environment with varying temperatures.