Frozen Food Manager

About the role

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Frozen Department to achieve sales and profit objectives.

Responsibilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise Frozen Food workers to ensure optimum staffing patterns for the department.
• Speak with customers to resolve problems involving sales, satisfaction with service, or product and other problems related to the operation of the Frozen Food area.
• Perform daily inventory and order necessary supplies to maintain adequate inventory.
• Replace stock in coolers, freezers, and end displays.
• Maintain cleanliness of display areas and freezers.
• In event of a freezer malfunction or power outage, remove all items, clean out the case, and replace or restock product.
• May also function as cashier/checker during peak times.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to work independently.
• Ability to understand and follow instructions.
• Desired: Previous experience as a clerk.

Supervisory Responsibilities

• Frozen Food Clerks and Helper Clerks working in department.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• %Inside: 95%
• %Outside: 5%
• Temperature Extremes: Freezer temperature may be –20° F.
• Chemicals: Seldom (mild detergents or glass cleaner).

Physical Demands

• Constantly lifts 1-20 lbs.
• Frequently lifts 11-20 lbs.
• Seldom lifts 21-35 lbs.
• Occasionally carries 1-10 lbs.
• Seldom carries 21-35 lbs.
• Pushes/pulls 1-10 lbs.
• Frequently pushes/pulls 11-20 lbs.
• Seldom pushes/pulls 21-50 lbs.
• Constantly stands while on job.
• Frequently sits on breaks.
• Constantly walks while on job.
• Seldom uses step stool to reach higher shelves.
• Frequent neck rotation.
• Occasional bending of head, bending/stooping, twisting, crouching, squatting, kneeling.
• Upper Extremity: Constant handling/grasping. Frequent repetitive motion. Seldom forceful gripping.
• Near vision used to read price sheets, product labels, etc.
• Hearing: To converse with customers, provide service, perceive questions and conduct business. To answer pages and receive instructions/information from other employees. Speech: To converse with customers, answer questions and conduct business. To exchange information with other employees, use the telephone or page other employees over intercom.

Pay and Benefits

The pay range is $16.91-$26.40 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).

Safety – Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Disclaimer

All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store. Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.