Front Office Team Lead - Pediatrics

About the role

The Kaniksu Community Health (KCH) Front Office Team Lead - Pediatrics plays a crucial role in ensuring high-quality patient care and efficient operations within the pediatric department. This position requires a strong commitment to patient-centered care, effective leadership, and administrative excellence.

Responsibilities

• Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
• Manage employee relations; staffing, schedules, hiring, disciplinary, annual review, etc.
• Manage staffing and employee leave.
• Coordinate and maintain a functioning schedule for all providers, ensuring accurate appointment times.
• Ensure all prior records are obtained before scheduling new patients, with the exception of acute care issues.
• Primary patient check-in: Ensure all required demographic information is accurate in the NextGen practice management system.
• Completing reminder calls for following day appointments and reviewing NextGen for any alerts regarding collections, and correct/updated information and communicating the information to the patient.
• Work closely with the NIFP billing department. Contacts NIFP for any billing questions.
• Primary patient check-out duties: verifies alerts, payments, and information are accurate before patient leaves. Schedules follow-up appointments as necessary with the primary care provider.
• Keep the waiting room neat and orderly and monitor the waiting room temperature for patient comfort.

Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Demonstrated experience in a medical office management position.
• 1-3 years of previous leadership experience.
• Ability to maintain corporate confidentiality and HIPAA compliance.
• Continuous professionalism with patients and co-workers.
• Team player, highly motivated, dedicated to patient care & enjoy working in a fast-paced environment.
• Excellent oral and written communication skills.
• Keyboarding at 35+ wpm.
• Fluency in word processing.

Qualifications

• Experience needed to land this gig.

Skills

• Excellent time management & critical thinking skills.
• Flexibility and open to positive change.

Benefits

• Medical, Dental, Vision, and Life insurance.
• Education Assistance and Guided Career Pathways.
• 4% 401K employer match.
• In-house medical, dental, or behavioral health services.
• Year round, affordable on-site childcare at KCH Kid’s Club.

Pay

• Not specified.

Schedule

• Full Time.
• No. of Hours/week - 40 4x10s or 5x8s.