Lead, Clinical Front Office

About the role

Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region's trusted leader in orthopedic medicine—delivering five-star care that changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow. At Southeast Orthopedic Specialists, we're dedicated to taking care of you so you can take care of business!

Responsibilities

• Lead front office staff by providing guidance, support, and daily operational direction.
• Help ensure patient copayments and outstanding balances are collected accurately and consistently.
• Verify patient demographic and insurance information using real-time eligibility and payer websites.
• Absorb patient flow throughout the clinic to provide an exceptional patient experience.
• Support front office operations by assisting with patient check-in and check-out, while helping back office staff with rooming patients and documenting medical histories in the EMR as needed.
• Help train and onboard new team members while supporting ongoing staff education and competency development.
• Partner with physicians, providers, and clinical staff to deliver outstanding customer service.
• Assist with scheduling, staffing, work assignments, office supply ordering, and inventory management.
• Interact with patients daily to resolve questions and concerns in a professional and timely manner.

Requirements

• A high school diploma or GED is preferred.
• Three (3) years of experience working in a medical practice or clinic is preferred.
• Previous supervisory or lead experience in a medical office is strongly preferred.
• A working knowledge of medical insurance requirements and eligibility verification is required.
• Strong communication, interpersonal, and customer service skills are essential.
• The ability to lead by example while building positive relationships with patients and teammates is crucial.
• Strong organizational and problem-solving skills with the ability to prioritize in a fast-paced environment are necessary.
• A positive attitude and commitment to delivering exceptional patient care are required.

Qualifications

• High school diploma or GED preferred.
• Medical practice experience, healthcare operations experience, or significant leadership experience required.
• Three (3) years of experience working in a medical practice or clinic preferred.
• Previous supervisory or lead experience in a medical office strongly preferred.
• A working knowledge of medical insurance requirements and eligibility verification.
• Strong communication, interpersonal, and customer service skills.
• The ability to lead by example while building positive relationships with patients and teammates.
• Strong organizational and problem-solving skills with the ability to prioritize in a fast-paced environment.
• A positive attitude and commitment to delivering exceptional patient care.

Skills

• None specified in the job posting.

Benefits

• Competitive Health & Welfare Benefits
• Monthly stipend toward ancillary benefits
• HSA with company match (for qualifying HDHP plans)
• 401(k) plan with company match (eligible after 6 months; part-time included)
• Employee Assistance Program (24/7 support)
• Employee Appreciation Days & Wellness Events

Pay

Not specified in the job posting.

Schedule

Not specified in the job posting.