Clinic Front Office Lead

About the role

The Front Desk Manager is responsible for overseeing the daily operations and front desk staffing across multiple office locations, ensuring consistent service excellence, efficient workflow, and optimal coverage to support patient access and satisfaction. This is a Contract to Hire position based out of Los Gatos, CA, and requires fully onsite work.

Responsibilities

• Overseeing daily front desk operations to ensure efficient patient check-in/check-out, accurate data collection, and timely patient flow
• Monitoring front desk performance metrics, including wait times, scheduling accuracy, and patient satisfaction
• Coordinating front desk coverage across multiple locations, including float staff or cross-training when necessary
• Collaborating with clinical and administrative leadership to ensure smooth interdepartmental workflows
• Managing front desk supply inventory, including ordering and distribution of office materials, forms, and patient-facing materials
• Training staff on EMR systems, phone etiquette, and front office protocols to maintain consistency across sites
• Supporting implementation of new technology, software, or process changes that impact front desk operations
• Conducting regular front desk audits to ensure compliance with documentation, billing, and patient privacy standards
• Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company's goals
• Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement
• Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency
• Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals
• Making informed decisions to solve complex problems, mitigate risks