Lead, Clinical Front Office

What We Offer

• Competitive Health & Welfare Benefits
• Monthly stipend toward ancillary benefits
• HSA with company match (for qualifying HDHP plans)
• 401(k) plan with company match (eligible after 6 months; part-time included)
• Employee Assistance Program (24/7 support)
• Employee Appreciation Days & Wellness Events

What You'll Do

• Lead front office staff by providing guidance, support, and daily operational direction.
• Help ensure patient copayments and outstanding balances are collected accurately and consistently.
• Verify patient demographic and insurance information using real-time eligibility and payer websites.
• Absorb patient flow throughout the clinic to provide an exceptional patient experience.
• Support front office operations by assisting with patient check-in and check-out, while helping back office staff with rooming patients and documenting medical histories in the EMR as needed.
• Help train and onboard new team members while supporting ongoing staff education and competency development.
• Partner with physicians, providers, and clinical staff to deliver outstanding customer service.
• Aid with scheduling, staffing, work assignments, office supply ordering, and inventory management.
• Interact with patients daily to resolve questions and concerns in a professional and timely manner.

What We're Looking For

• A high school diploma or GED preferred.
• Medical practice experience, healthcare operations experience, or significant leadership experience required.
• Three (3) years of experience working in a medical practice or clinic preferred.
• Previous supervisory or lead experience in a medical office strongly preferred.
• A working knowledge of medical insurance requirements and eligibility verification.
• Strong communication, interpersonal, and customer service skills.
• The ability to lead by example while building positive relationships with patients and teammates.
• Strong organizational and problem-solving skills with the ability to prioritize in a fast-paced environment.
• A positive attitude and commitment to delivering exceptional patient care.