Clinical Office Lead

Reports to: Director of Operations

About the Role

The Clinical Office Lead is a working clinical leadership position responsible for supporting the daily clinical operations of the office while continuing to perform the essential duties of a Medical Assistant. This position serves as the primary clinical resource for staff by promoting efficient workflows, staff development, quality improvement, vaccine program compliance, and exceptional patient care. The Clinical Office Lead spends the majority of scheduled hours providing direct patient care while assisting with front office operations as needed and partnering with the Director of Operations to ensure efficient clinic operations.

Responsibilities

• Clinical Operations
  • Performs all essential Medical Assistant duties, including patient intake, vital signs, specimen collection, medication and vaccine administration, provider assistance, documentation, and patient education.
  • Supports front office operations as needed, including patient registration, scheduling, insurance verification, and maintaining efficient patient flow.
  • Coordinates daily clinical workflow, prepares patients for examinations, anticipates provider needs, and maintains exam rooms in accordance with OSHA, infection prevention, and safety standards.
  • Assists the Director of Operations with daily clinical operations and workflow coordination.
• Leadership & Staff Development
  • Serves as the primary clinical resource for Medical Assistants and front office staff.
  • Assists with onboarding, orientation, training, competency validation, and ongoing coaching of clinical staff.
  • Promotes teamwork, professionalism, accountability, and excellent customer service.
  • Participates in daily huddles and assists with monitoring workflow, productivity, and patient service standards.
• Vaccine Program Management
  • Serves as the clinical lead for vaccine management and supports the Director of Operations with all vaccine program activities.
  • Oversees compliance with Vaccines for Children (VFC) requirements and Angel Kids Pediatrics policies.
  • Manages vaccine inventory, reconciliation, ordering, storage, temperature monitoring, documentation, and expiration management.
  • Provides vaccine education to staff and assists with VFC audits, inspections, and corrective action plans.
• Quality & Compliance
  • Participates in quality improvement activities, clinical audits, and utilization review.
  • Monitors compliance with OSHA, HIPAA, CLIA, VFC, infection prevention, and organizational policies.
  • Ensures accurate and timely documentation while reporting quality, safety, or compliance concerns.
  • Assists with corrective action plans and continuous improvement initiatives.
• Administrative Support
  • Assists with clinical supply inventory and ordering.
  • Helps coordinate daily staffing and clinical coverage.
  • Maintains required reports, logs, and documentation.
  • Participates in continuing education and performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant program.
• Current Medical Assistant Certification and CPR certification required.
• Minimum of two (2) years of pediatric Medical Assistant experience preferred.
• Previous leadership, training, or mentoring experience preferred.
• Knowledge of pediatric vaccines, VFC requirements, OSHA, HIPAA, CLIA, infection prevention, and regulatory compliance.
• Strong organizational, communication, documentation, and leadership skills.
• Ability to prioritize work in a fast-paced pediatric environment.
• Bilingual skills preferred.

Core Competencies

• Leadership & Professionalism
• Customer Service
• Communication
• Teamwork
• Coaching & Mentoring
• Accountability
• Organization & Time Management
• Problem Solving
• Adaptability
• Continuous Improvement
• Quality Improvement
• Vaccine Program Management
• Regulatory Compliance
• Decision Making

Supervisory Responsibility

Provides functional leadership, coaching, mentoring, and daily guidance to Medical Assistants while supporting front office staff with clinical workflows. This position does not have direct supervisory authority but partners with the Director of Operations to improve staff performance, workflow efficiency, quality outcomes, and patient care.

Work Environment & Physical Requirements

Work is performed in a fast-paced pediatric medical office requiring frequent interaction with patients, families, providers, and staff. Regular standing, walking, sitting, bending, and lifting up to 20 pounds may be required. Position requires the use of computers, medical equipment, and standard office equipment. Some travel between clinic locations may be necessary.

Schedule

Full-time. Monday through Friday with hours based on clinic operations. Occasional evenings, weekends, and participation in an administrative on-call rotation may be required.