Jobs · Management · Texas

Clinical Operations Lead

Swish Dental · Austin, TX · 2 wk ago
On-siteManagementFull-time
We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to extract content from posting. We have: - About the role: The first paragraph: "Swish Dental is a privately owned and operated dental practice with the patient in mind. We are more than a place to get a perfect smile, we empower patients and employees to be their best. Through our core values we have created an environment that is inclusive, fun, and welcoming for everyone." Also summary: "A Clinical Operations Lead is committed to exceptional customer service and works well in a team environment! Must have great patient rapport, keen on educating patients about oral hygiene, and comfortable discussing pending dental treatment. A strong work ethic is essential, as well as being a team player, responsible and organized. They will provide leadership to each studio while establishing and maintaining well-trained, stable and successful team members that are engaged and accountable for meeting and exceeding the goals of the studios." We can combine into About the role. - Responsibilities: The "Main Duties And Responsibilities" list. Many bullet points. - Requirements: Likely "Education And Experience" and maybe "Physical Demands and Work Environment"? But physical demands maybe separate? The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content. We have "Skills And Abilities" -> Skills. "Education And Experience" -> Requirements? Or Qualifications? Usually Requirements = education/experience, Qualifications = maybe certifications? But we have both. We could treat Education and Experience as Requirements, and maybe also include "Physical Demands and Work Environment" as Qualifications? Not sure. The instruction: Use headings exactly those. We need to decide which content goes where. We have: - Skills And Abilities: list. - Education And Experience: list. - Physical Demands and Work Environment: list. We could map: - Requirements: Education And Experience (maybe also physical demands? but physical demands is more about work environment). Could treat Physical Demands as Qualifications? But Qualifications maybe includes licenses, certifications. We have "Texas Registered Dental Assistant license is required", "CPR and/or BLS certification preferred". That's part of Education and Experience section. So Qualifications could be those specific licenses/certs. But we have no separate "Qualifications" heading in the source. However we could create Qualifications section with content like "Texas Registered Dental Assistant license required; CPR/BLS certification preferred". That is specific. We need to avoid filler like "commensurate with experience". Not present. We need to include Benefits, Pay, Schedule only if posting actually states them. The posting does not mention benefits, pay, schedule. So we should NOT include those sections. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Skills. Check if any content for Requirements besides Education and Experience? Could also include "Physical Demands and Work Environment" as Requirements? But it's more about work environment; maybe we could include under Requirements? But better to keep it as a separate section? Not allowed headings. Could we incorporate physical demands into Requirements? It's not exactly education/experience but still a requirement. Could be okay. But we have to preserve ALL substantive information. If we put physical demands under Requirements, we keep it. If we omit, we lose info. So we need to include it somewhere. Since we don't have a heading for Physical Demands, we could include it under Requirements (makes sense as job requirements). Or we could create a section "Qualifications" and put physical demands there? But qualifications usually refer to credentials, not physical demands. However we can still include. Better: Use Requirements for education/experience/physical demands. Use Qualifications for licenses/certifications. Use Skills for skills and abilities. Thus: About the role: combine introductory paragraphs. Responsibilities: list of duties. Requirements: include Education And Experience bullet points plus Physical Demands and Work Environment bullet points. Qualifications: include Texas Registered Dental Assistant license required, CPR/BLS certification preferred. Skills: list from Skills And Abilities. We must not repeat job title as heading. Not include Job ID etc. We need to output only HTML fragment. We'll use

for each section heading. Inside each section, we can have

for prose and

  • for lists. We need to preserve all substantive information; do not invent or summarize away detail. Let's extract content precisely. About the role: Paragraph 1: "Swish Dental is a privately owned and operated dental practice with the patient in mind. We are more than a place to get a perfect smile, we empower patients and employees to be their best. Through our core values we have created an environment that is inclusive, fun, and welcoming for everyone." Paragraph 2 (Summary): "A Clinical Operations Lead is committed to exceptional customer service and works well in a team environment! Must have great patient rapport, keen on educating patients about oral hygiene, and comfortable discussing pending dental treatment. A strong work ethic is essential, as well as being a team player, responsible and organized. They will provide leadership to each studio while establishing and maintaining well-trained, stable and successful team members that are engaged and accountable for meeting and exceeding the goals of the studios." We can combine into one or two

    . Keep as is. Responsibilities: list from "Main Duties And Responsibilities". Let's extract each bullet: - Successfully manage the RDAs at 4+ dental studios in the Austin area with minimal upper management oversight - Cover chairside as needed to ensure team success - Travel to manage location or for coverage is required - Help fellow studios with duties/ coverage as needed - Monitor and track KPI trends - Track RDA goals and bonuses - Collaborate with RMs and RDH trainer to work through intra-office issues - Ensure equipment is well maintained at each studio - Recognize areas of development for staff to facilitate growth and ensure quality standards are met - Conduct ongoing performance reviews, provide written feedback at least once annually - Address patient complaints in an appropriate and professional manner, escalating concerns as needed - Maintain a healthy work environment by supporting our culture and mission - Adjust the schedule as needed depending on patient flow and overtime statuses - Communicate effectively and efficiently - Perform and analyze dental radiographs (x-rays) and scans - Obtain and update patient dental and medical history; ensure health history is updated for all returning patients at least annually - Sterilize and disinfect instruments, equipment, and patient rooms - Provide exceptional patient care throughout their visit - Examine patients to assess tooth and gum quality, signs of oral diseases, and provide preventive care, including oral hygiene - Collaborate with the clinical team to chart and code according to the ADA coding guidelines - Continuously increase dentistry knowledge and job skills - Adhere by State, Federal, and local compliance standards including OSHA, HIPAA, and Texas Dental Board - Maintain and inventory supplies and equipment - Ensure the clinical space is cleaned in compliance with ADA guidelines - Teach patients appropriate oral hygiene strategies to maintain oral health - Perform various studio tasks that often require the use of a computer - Perform duties in accordance to practice standards and The Dental Practice Act as it pertains to Registered Dental Assistants - Participate in on- and off-site team-building activities/events with a positive attitude to build co-worker relationships - Maintain a “team first” and “patient first” mentality - Continuously increase knowledge and job skills - Train others on relevant job skills and knowledge - Travel to visit and maintain each office - Other duties as assigned We need to keep them as list items. Requirements: Education And Experience bullet points: - High school diploma or equivalent required - Associate degree or higher preferred - 1+ years of people management experience required - 2+ years of experience in the dental field required - Texas Registered Dental Assistant license is required - 2+ years of experience in a similar position is preferred - Experience in OpenDental, Apteryx, and Modento preferred - CPR and/or BLS certification preferred Physical Demands and Work Environment bullet points (list each): - This position may be required to sit or stand for long periods - This position may be required to work more than 40 hours per week - This position is in a clinical studio environment which can be noisy and distracting - This position may be exposed to infectious diseases and/or blood borne pathogens - This position may be required to handle sharp objects - This position may be exposed to harmful chemicals and/or gasses - This position may be required to communicate with others to exchange information - This position may require repetitive motions that include the wrists, hands and/or fingers - This position may require the operation of machinery and/or power tools - This position may require the assessment of the accuracy, neatness and thoroughness of the work assigned - This position may require moving self in different positions to accomplish tasks in various environments including tight and confined spaces - This position may require medium work that includes moving objects up to 50 pounds We need to keep them as list items. Qualifications: maybe we separate license and certification? But they are already in Education and Experience. However we need a Qualifications section; we could put the license and certification there, but then we would duplicate if we also keep them in Requirements. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is okay? It says do NOT repeat the job title as a heading and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. It doesn't forbid duplication of content across sections, but better to avoid duplication. However we need to include all info; we could keep license and certification under Requirements (as they are part of education/experience) and not have a Qualifications section. But we need to decide if we should include Qualifications heading at all. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". If we don't have specific content for Qualifications beyond what's already in Requirements, we could omit Qualifications section. But we have license and certification; those are qualifications. Could we treat them as Qualifications and remove them from Requirements? That would still preserve all info, just relocated. That seems okay. Thus we can have: Requirements: Education and Experience (excluding license/cert). Qualifications: license and certification. Let's split: Education And Experience (requirements): - High school diploma or equivalent required - Associate degree or higher preferred - 1+ years of people management experience required - 2+ years of experience in the dental field required - 2+ years of experience in a similar position is preferred - Experience in OpenDental, Apteryx, and Modento preferred Qualifications: - Texas Registered Dental Assistant license is required - CPR and/or BLS certification preferred Physical Demands and Work Environment: we could include under Requirements as well, but maybe better to keep under Requirements as they are job requirements. However we already have Requirements for education/experience; we could add physical demands there too. But then we would have a long list. That's fine. Alternatively, we could create a separate section for Physical Demands but not allowed heading. So we must put them under either Requirements or Qualifications. I'd put them under Requirements as they are job requirements. Thus Requirements will include education/experience + physical demands. Qualifications will include license and certification. Skills: list from Skills And Abilities: - Fluent in English; verbal and written - Familiarity with dental terminology - Basic computer skills - Ability to travel around the Austin area - Professional demeanor - Strong interpersonal, people management and leadership skills - Excellent sales and customer service skills - Ability to remain organized and detail oriented in a fast paced environment - Time management skills with a proven ability to meet deadlines - Analytical and problem-solving skills - Ability to prioritize tasks and to delegate them when appropriate - High level of dental

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