Clinical Office Lead

Responsibilities

• Manage the clinical staff schedules, flextime, and PTO request.
• Conduct weekly staff meetings to review schedule updates, organizational news and clinic updates.
• Maintain an organized and efficient office environment.
• Verify all test results are ready for the physician.
• Participates in staff performance process in providing feedback on performance.
• Supervise payroll process for staff with daily edit reviews and corrections.
• Ensure that all clinical staff adhere to practice policies and protocols.
• Monitor patient flow to ensure that wait times are minimal.
• Return patient calls in a timely manner, call in prescriptions and manages EMR desktop.
• Oversee the ordering of clinical equipment and supplies.
• Absorb patient intake, scheduling, and billing as needed.
• Collaborate with the Clinical Manager to ensure smooth office operations.
• Ensure compliance with all regulatory requirements and industry standards.

Requirements

• Minimum 2 years of experience in a healthcare office setting, with at least 1 year in a supervisory role.
• Experience in a dental or pathology office desired.
• Medical Assistant certification/degree and High School Diploma or GED required.
• Strong leadership and communication skills.
• Knowledge of medical terminology and electronic medical records (EMRs).
• Proficiency in Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and decision-making skills.