Front Office Lead

Summary

The Patient Coordinator Lead (Front Office Receptionist Lead) at CHOICE Healthcare Services schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and handles administrative tasks. CHOICE is the largest provider of pediatric dental care in the Southwest United States, dedicated to providing high-quality care to children in their communities.

Essential Duties and Responsibilities

• Collects and processes payments
• When receiving authorizations, imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day
• Processes No Show Reports
• Schedules patients from ASAP List
• Checks patients in and out
• Verifies information on file
• Verifies eligibility with insurance
• Calls patients when past 10 minutes
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP and enters it in the system