Front Office Lead

Roles And Responsibilities

• Lead and manage front office staff.
• Provide guidance, training, and performance evaluations to ensure staff productivity and adherence to established protocols.
• Handle patient inquiries, complaints, and concerns promptly and courteously, striving to resolve issues to the satisfaction of the patient.
• Foster a positive work environment that encourages teamwork, professionalism, and excellent customer service.
• Maintain confidentiality of patient information in accordance with HIPAA regulations.
• Maintain accurate and up-to-date patient records in electronic health record (EHR) systems, ensuring compliance with regulatory requirements.
• Develop and implement office policies, procedures, and workflows to optimize efficiency and productivity.
• Monitor and manage office inventory, supplies, and equipment to ensure adequate levels for daily operations.
• Identify areas for improvement and implement solutions to streamline processes and enhance overall office performance.
• Liaise with healthcare providers, clinical staff, and other departments to coordinate patient care and ensure seamless communication.
• Collaborate with internal stakeholders to address operational challenges and achieve organizational goals.

Experience Requirements

• Proven experience in a medical office setting, with at least 3 years in a supervisory or managerial role.
• Strong leadership abilities with the ability to motivate and develop a team.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in medical billing software, EHR systems, and Microsoft Office Suite.
• Knowledge of healthcare regulations, including HIPAA compliance and medical coding.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Commitment to providing high-quality patient care and customer service.

Education Requirements

• A High School diploma and/or GED.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.
• The employee is frequently required to stand, walk, and sit.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Generous Paid Time Off
• Medical, dental, and vision benefits
• Paid Holidays
• Company-paid life insurance
• 401(k)
• Continuing education and professional development opportunities
• Supportive and collaborative work environment.