Front Office Team Lead

About the role

At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive. As the Front Office Team Lead, you will be responsible for ensuring the front office operations run smoothly by leading the work of the Front Office Coordinators.

Responsibilities

• Directly oversee single front office operations including the daily processes in the assigned offices, including assisting staff with all front office duties, ensuring adherence to departmental policies and procedures and implementation of emergency procedures, provider schedule management and supporting special projects as needed.
• Provides feedback to Operations Supervisor on process improvements, employee and/or provider relations.
• Maintains office harmony and morale in a professional work environment.
• Leads and mentor employees in assigned offices, including training and assignment delegation.
• Responsible for managing office expenses with guidance from Operations Supervisor or Regional Operations Manager.
• In conjunction with the Operations Supervisor, resolves and documents complex patient situations including escalated complaints, patient terminations, and office incident reporting.
• Responsible for keeping an open line of communication with all providers as well as upper management.

Qualifications

• A high school diploma or equivalent required.
• Experience with EMR/EHR or practice management systems.
• Prior Team Lead or supervisory experience with strong leadership skills.
• 2+ years of front office, administrative, or clerical experience; healthcare preferred.
• 1+ year of customer service experience, ideally in a healthcare setting.
• Proficiency with Microsoft Office, multiline phones, and accurate data entry.
• Strong communication and interpersonal skills with the ability to build effective relationships.
• Demonstrated empathy, professionalism, and calm demeanor when supporting patients and families, including those experiencing mental health challenges.
• Ability to multitask, problem-solve, and exercise sound judgment in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Ability to work independently and as part of a team.
• Commitment to maintaining confidentiality of all personal and health-related information.

Benefits & Perks

• Medical, Dental, and Vision coverage
• Employee Assistance Program (EAP)
• Life & Long-Term Disability Insurance
• 401(k) with employer match
• Paid time off starting at 15 days per year
• Paid parental leave
• Tuition reimbursement

Pay

The pay rate for this position is $24.75 per hour.

About Mindpath Health

When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth. Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.

Why Join Mindpath Health?

If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you. Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.