Pediatrics Medical & Front Office Assistant

About the role

We are seeking a Pediatric Medical Assistant and Front Office Assistant with a passion for service excellence to join our Pediatric team in the Dallas area. The Pediatric MA/FOA would support pediatric providers in delivering quality healthcare services to infants, children, and adolescents.

Responsibilities

• Prepare patients for examinations by collecting medical histories and recording vital signs such as blood pressure, temperature, height, weight, and BMI.
• Create a welcoming, clean, organized, and patient-friendly environment for patients and visitors.
• Deliver excellent customer service by treating all patients and guests with courtesy and respect, both in person and over the phone.
• Schedule appointments, verify insurance coverage, manage patient intake/check-out, and ensure timely access to care.
• Collaborate with providers, care teams, and enrollment staff to address patient concerns and support a positive new-patient experience.
• Assist pediatric providers during examinations and minor procedures, including administering vaccines and medications within scope of practice.
• Perform laboratory tests, maintain accurate and confidential patient records, and support efficient clinic operations.
• Educate parents and caregivers on treatment plans, medications, immunizations, and follow-up care while supporting pediatric workflows and immunization programs.

Requirements

• Experience with Pediatrics is a plus
• At least one (1) year of related experience, prior experience in a community-based clinic is a plus
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel)
• High school diploma and/or Medical Assistant Certification would be a plus
• Experience with eCW or similar electronic medical record system
• Knowledge of computers and data entry with a high level of accuracy
• Excellent patient engagement and communication skills
• Bilingual in Spanish, Burmese, Pashto, Rohingya is a plus
• BLS/CPR Certification up to date

Qualifications

• Pleasant and professional demeanor
• Self-starter with the ability to work independently
• Strong communication skills
• Ability to preserve confidentiality

Skills

• Experience with Pediatrics is a plus
• At least one (1) year of related experience, prior experience in a community-based clinic is a plus
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel)
• High school diploma and/or Medical Assistant Certification would be a plus
• Experience with eCW or similar electronic medical record system
• Knowledge of computers and data entry with a high level of accuracy
• Excellent patient engagement and communication skills
• Bilingual in Spanish, Burmese, Pashto, Rohingya is a plus
• BLS/CPR Certification up to date

Benefits

We offer a comprehensive benefits package including:

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched)
• 100% vested upon enrollment
• Generous time off plan for full-time employees (includes Health & Wellness + Volunteer Days + Paid Time Off)
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HMM CARES Fund (employee emergency relief fund)

Pay

Competitive salary commensurate with experience

Schedule

Full-time position

Company Information

We are committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status, or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled. No third-party recruitment agencies please.