Front Office Manager

Requested Tasks

• Select, onboard, train and cross train all front office team members
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Maintain open interdepartmental communication
• Courteously and accurately answer guest inquiries and concerns
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue
• Supervise daily shift process ensuring all team members adhere to highest guest service standards
• Train team members and respond to any problems in a quick manner
• Fill in, as necessary, at the front desk

Requested Capabilities

• Prior experience preferred
• Proven leadership skills
• Guest-first attitude and approach
• Knowledge of the property, amenities and surrounding area
• Lead, motivate and develop Team Members
• Able to stand for extended periods at a time
• Personable, engaging, and professional personality

Benefits

• Accommodating PTO/PTO exchange
• Medical/dental/vision benefits
• Maternity/paternity leave
• Pet insurance
• Company-matched dependent care & 401k
• Student loan repayment program
• A wide range of additional ancillary benefits