Front Office Manager

About the role

We are seeking a dynamic and service-driven Front Office Manager to lead the heart of the guest experience at The Greenleigh River Oaks, set to open in Fall 2026. Nestled in the charming neighborhood of River Oaks and surrounded by the vibrant energy of Uptown Houston, The Greenleigh celebrates the unexpected nature of Houston hospitality.

Responsibilities

• Oversight of all front desk operations, including check-in/check-out, reservations, and guest inquiries
• Resolution of guest concerns promptly, professionally, and with genuine care
• Recruitment, onboarding, training, and cross-training of front office team members
• Supervision and mentorship of front desk and bell staff, fostering accountability and service excellence
• Maintenance of scheduling to ensure proper coverage and operational efficiency
• Coordination with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service
• Thoughtful response to guest surveys and feedback, identifying opportunities for improvement
• Accurate record-keeping, report generation, and front office inventory control
• Arrangement of guest transportation and special requests as needed
• Monitoring front office revenues to ensure alignment with budgeted goals
• Open and effective interdepartmental communication

Requirements

• Proven leadership experience in hotel front desk or hospitality operations
• Experience in a lifestyle, boutique, or luxury environment, preferred
• Strong working knowledge of hotel management systems and guest service platforms
• Solid understanding of night audit procedures and multi-line phone systems
• Exceptional customer service skills with a polished, approachable presence
• Outstanding communication skills and professional phone etiquette
• Multilingual or bilingual abilities are highly desirable

Qualifications

• High school diploma or equivalent
• Minimum of 5 years of relevant experience in hotel front desk or hospitality operations
• Proven ability to manage multiple tasks and prioritize effectively
• Ability to work flexible hours, including evenings and weekends
• Valid driver’s license and reliable transportation for guest transportation needs

Skills

• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite
• Knowledge of hotel management software
• Ability to handle confidential information with discretion

Benefits

As part of the Makeready collection, we offer a variety of thoughtful benefits and perks for eligible team members, including:

• Accommodating PTO/PTO exchange
• Medical/dental/vision benefits
• Maternity/paternity leave
• Pet insurance
• Company-matched dependent care & 401k
• Student loan repayment program
• A wide range of additional ancillary benefits

Pay

Competitive compensation package tailored to your experience and qualifications.

Schedule

Flexible schedule to accommodate the unique demands of a lifestyle-driven hospitality setting.