Front Office Host (Full-Time) | Thompson Palm Springs

About the role

The Front Office Host role at Thompson Palm Springs is a non-exempt (hourly) position with a budgeted rate of $22.00 per hour. This role requires full availability, including possible overnights, weekends, and holidays.

Responsibilities

• Process guest check-in and registration
• Communicate hotel services and promotions
• Respond to guest inquiries
• Handle payment processing
• Ensure a positive guest experience

Requirements

• Must be at least 21 years old (California law)
• Strong customer service skills
• Genuine passion for hospitality
• Effective communication and problem-solving abilities
• Ability to multitask and remain calm under pressure
• Previous hotel or customer service experience preferred

Qualifications

• Full availability, including possible overnights, weekends, and holidays
• Strong customer service skills with a genuine passion for hospitality
• Effective communication skills and a natural ability to connect with guests and team members
• Ability to multitask and remain calm in a fast-paced, high-energy environment
• Tech-savvy and quick to learn property management systems
• Professional appearance and demeanor
• Reliable, punctual, and committed to teamwork

Skills

• Customer service
• Communication
• Problem-solving
• Technology proficiency

Benefits

• Health, Dental, Vision Insurance
• Paid Time Off (PTO)
• Compassionate Leave
• Life Insurance
• Paid Holidays
• 401(k) Retirement Savings Plan & Company Match
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!

Pay

The budgeted rate for this role is $22.00 per hour.

Schedule

This role requires full availability, including possible overnights, weekends, and holidays.