Front Desk Team Member - Medical Center

About the role

The Front Desk Team Member is the initial point of contact for members, guests, and staff, responsible for creating a welcoming atmosphere and a memorable guest experience. This role involves greeting visitors, managing front‑door security, handling member inquiries, and performing various administrative and retail duties under the direction of the Gym General Manager.

Responsibilities

• Warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location.
• Aid with member requests, inquiries about gym operations and policies, and perform various administrative duties as directed by the Gym General Manager.
• Create a welcoming atmosphere and a memorable guest experience as the initial point of contact.
• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check‑in procedures.
• Monitor check‑ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages (including name and description of question), and follow up with management for all telephone inquiries.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up of weights during gym walk‑throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, take member photos, and schedule complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.