Medical Group Front Desk Specialist
Responsibilities
- Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions.
- Maintains the daily patient schedule, places reminder calls and identifies no-shows for rescheduling.
- Verifies patient demographics and insurance information.
- Answers telephones, takes complete and accurate messages and relays information appropriately to support operational aspects of patient care.
- Answers questions regarding hospital and departmental operations, policies and procedures.
- Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers.
- Responds to requests within the scope of the job to include mailing or faxing requested material to other PHS departments, facilities, and other appropriate facilities.
- Maintains and fosters effective customer relations with patients, providers, and the public by listening, responding, and documenting customer phone inquiries and complaints.
- Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
- Enters referrals into EPIC to support patient care.
- Exhibits extensive knowledge and understanding of the Advanced Access Process.
- Monitor provider schedules and correct as needed.
- Works with provider/nurse team to ensure patient access.
- Follows team appointment and same-day appointment guidelines.
- Generates and tracks Team appointments and Access forms.
- Recognizes calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.
- Initiates the referral process and faxing of approved referrals.
- Provides answers to patients' inquiries regarding a referral or the referral process.
- Attends monthly meetings.
- A high school diploma (GED) is required.
- Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits.
- Wellness program offering gift cards and more by participating in wellness activities like wellness challenges, webinars, preventive screenings, etc.
Qualifications
Benefits
Pay
Pay Range Minimum: $16.33
Pay Range Maximum: $23.15
Schedule
Weekday Schedule: Monday-Friday (United States of America)
About the Role
Coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics, and facilitating the Advanced Access process.
Job Exempt
No
Job is Based
Hondo Clinic
Work Shift
Weekday Schedule: Monday-Friday (United States of America)
Compensation
Compensation Pay Range Minimum Offer: $16.33
Compensation Pay Range Maximum Offer: $23.15
Why Work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.
Equal Opportunity Employer
Presbyterian is an equal opportunity employer. AA/EOE/VET/DISABLED.
Drug-Free and Tobacco-Free Workplace
We are a drug-free and tobacco-free employer with smoke-free campuses.