Medical Group Front Desk Specialist

Location: 405 Lincoln Way, Capitan, NM 88316

Compensation Pay Range: $16.33 – $23.15

About the role

Presbyterian is hiring a Medical Group Front Desk Specialist to coordinate the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access process.

Type of Opportunity: PRN
Job is based: Capitan Medical Clinic

Responsibilities

• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions.
• Monitors the daily patient schedule, places reminder calls and identifies no-shows for rescheduling.
• Reviews schedule, anticipates errors and takes corrective action.
• Verifies patient demographics and insurance information.
• Answers telephones, takes complete and accurate messages, and relays information to the appropriate party to support operational aspects of patient care.
• Answers questions regarding hospital and departmental operations, policies, and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers.
• Follows HIPAA confidentiality guidelines while performing all duties.
• Responds to requests within the scope of the job to include mailing or faxing requested material to other PHS departments, facilities, and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers, and the public by listening, responding, and documenting customer phone inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
• Enters referrals into EPIC to support patient care.
• Exhibits extensive knowledge and understanding of the Advanced Access Process.
• Monitors provider schedules and corrects as needed.
• Works with provider/nurse team to ensure patient access.
• Follows team appointment and same-day appointment guidelines.
• Generates and tracks team appointments and Access forms.
• Recognizes calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.
• Initiates the referral process and faxing of approved referrals. Provides answers to patient inquiries regarding a referral or the referral process.
• Attends monthly meetings.

Requirements

• High school diploma or G.E.D. required.

Benefits

• Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, and group term life insurance.
• Optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in personal well-being through wellness activities like wellness challenges, webinars, preventive screenings, and more.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees—including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

Schedule

Work Shift: Weekday
Monday–Friday