Medical Office Front Desk

Position Summary

This position is specifically responsible for assisting patients at the conclusion of their visit. This role ensures accurate billing, collects payments, schedules follow-up appointments, and provides excellent customer service.

Key Responsibilities

• Greet patients at checkout in a friendly and professional manner
• Collect co-pays, deductibles, and outstanding balances
• Verify and update patient insurance and demographic information
• Schedule follow-up appointments, referrals, or diagnostic tests
• Provide patients with visit summaries and instructions
• Enter and update information in electronic health records (EHR) systems
• Handle billing questions and direct complex issues to billing specialists
• Process receipts and maintain accurate financial records
• Ensure compliance with privacy regulations (like HIPAA)
• Cook up with medical staff and front desk team to ensure smooth workflow
• Assist Check In as needed

Skills and Qualifications required

• Minimum 1 year prior experience in a medical office
• Familiarity with EHR systems (Athena a plus)
• Basic understanding of medical billing and insurance processes
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Ability to multitask in a busy environment
• Positive spirit and team player
• Basic computer and data entry skills

Pay and Benefits

• Medical, Dental, Vision plans offered
• Aflac Supplemental plans
• 401k with 4% contribution by Pandya Medical Center
• PTO
• Holiday Pay