Medical Front Desk

Hanger, Inc., a leading provider of orthotic and prosthetic (O&P) services and products, offers unparalleled patient care, outcomes, services, and value. Founded with a mission to empower human potential, Hanger's Patient Care segment operates the largest network of O&P patient care clinics in the nation. Through its Products & Services segment, Hanger distributes a wide range of O&P devices and products, serving a broader market.

About the role

As an Administrative Support Specialist, you will play a crucial role in supporting the front office operations of Hanger's Patient Care Centers. Your responsibilities will include coordinating and administering various tasks, ensuring high-quality customer service, maintaining accurate patient records, and assisting with scheduling and follow-ups.

Responsibilities

• Ensure the highest level of customer service to patients, colleagues, and referral sources.
• Maintain accurate and complete patient files, adhering to Hanger's policies and regulations.
• Adhere to HIPAA guidelines to protect patient privacy and security.
• Aid in patient follow-up as needed.
• Contribute to quality assurance efforts to enhance patient satisfaction.
• Enter patient demographics and insurance verifications as required.
• Manage multiple phone lines efficiently.
• Document patient interactions clearly, concisely, and accurately.
• File patient charts and other documents according to established guidelines.
• Coordinate practitioner schedules to ensure optimal coverage of appointments and calls.
• Perform other duties or special projects as assigned.

Qualifications

• High school diploma or equivalent combination of education and experience.
• At least one year of customer service, administrative, or related experience preferred.
• Strong computer proficiency and excellent communication skills.
• Ability to type at a rate of 30 words per minute with accuracy.
• Understanding of medical terminology and front office procedures.
• Valid driver's license and adherence to Hanger's Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

• Strong interpersonal and communication skills.
• Ability to work with individuals who have disabilities.
• Knowledge of Alpha filing system.
• Understanding of medical reimbursement and terminology.
• Proficiency in using computers and office equipment.
• Integrity and respect in all professional interactions.
• Focus on delivering exceptional patient care and outcomes.

Pay and Schedule

Competitive compensation packages, including 8 paid national holidays, 4 additional floating holidays, PTO that includes vacation and sick time, medical, dental, and vision benefits, a 401(k) savings and retirement plan, parental bonding leave for new parents, and an employee referral bonus program are offered. Hanger, Inc. is dedicated to fostering an inclusive environment where all employees feel valued and supported.

Benefits

• Generous employee referral bonus program.
• Mentorship programs - opportunities to mentor and be mentored.

Equal Opportunity Employer

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. We strive to maintain a diverse workforce and provide a safe, inclusive, and respectful workplace for all employees. We prohibit discrimination and harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.