Front Desk/Medical Assistant

Vital Duties And Responsibilities

• Provides clerical support for a federally qualified health center.
• Answers and redirects telephone calls.
• Maintains medical staff/department schedules and calendars.
• Performs check-in and check-out of clients.
• Receives payments from clients for co-pays and payments on account.
• Data entry of information using the appropriate format and agency guidelines.
• Collaborates with internal and external customers.
• Flags client appointments for HAP’s.
• Makes appointment reminder calls to new clients.
• Performs deposit of office cash receipts.
• Contacts, schedules appointments and processes paperwork for referrals.
• Initiates ROI forms for info requested by medical staff from other providers.
• Scans documents and insurance cards.
• Coordinates client requests for ROI and form completion.
• Maintains updated medical staff schedules and on-call calendar.
• Communicates in-patient consultation requests to medical staff.
• Maintains adequate supplies inventory (office, charting, etc.).

Core Duties And Responsibilities

• Sorts, organizes, reviews and scans documents following the standards and procedures of the organization and the system used by the department.
• Data entry of information using the appropriate format and agency guidelines.
• Collaborates with internal and external customers.
• Forms reports for the department, associated committees and reports as requested.
• Provides clerical support (copying, collating, form completion) for medical staff.
• Copies agency-wide e-mail notices for medical staff.
• Maintains adequate supplies inventory (office, charting, etc.).

Education & Experience

• A high school diploma or G.E.D. is required.
• A certificate or degree from a vocational or technical school is preferred.
• Six months related work experience/training is preferred.
• Phlebotomy skills are a must.