Front Desk Supervisor-MARRIOTT HOTEL EXPERIENCE A MUST

Responsibilities

• Collaborating with the Sales Team on group bookings, LNR accounts, and sales leads.
• Ensuring that Front Desk (FD) policies and procedures are consistently implemented and adhered to.
• Maintaining and utilizing FD checklists for each shift.
• Managing schedules and covering shifts in case of absences or no-shows.
• Operating the Front Desk with efficiency.
• Communicating with and training FD staff.
• Acting as a Market Champion.
• Coordinating training for all Front Office staff as required by the Brand.
• Upholding Brand Standard initiatives and service standards.