Front Desk Supervisor - Marriott

About Our Property

The Marriott Phoenix Chandler, located in Chandler, a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona. It features 264 Guest Rooms and over 21,000 sq ft of event space, including the largest Ballroom in Chandler, AZ. Proof ’19 offers handcrafted cocktails, local beers, and Southwest cuisine, while Starbucks Café provides a morning pick-me-up and a variety of breakfast options. The hotel boasts modern décor and is situated in the Price Road Corridor, near major employers like Fortune 100 & 500 companies.

What You Will Have an Opportunity To Do

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Train all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting

Compensation

$ [Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.]

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. The company is also committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Skills

Strong customer service skills, ability to engage with people from all over the world, and a passion for making meaningful connections are essential. Additionally, computer skills, excellent verbal and written communication, and the ability to work in a fast-paced setting are required.

Benefits

Pyramid Global Hospitality is committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. The company offers comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. The company also provides ongoing training and development opportunities to help employees build the skills and knowledge they need to advance their careers.

Pay

[Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.]

Schedule

This is a flexible schedule to include nights, weekends, and holidays.