Hotel Front Desk Supervisor

About the role

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met.

Responsibilities

• Supervise and manage front desk staff
• Interact with guests to ensure a positive experience
• Ensure adherence to hotel policies and procedures
• Handle guest inquiries and complaints
• Manage room reservations and check-ins/check-outs
• Oversee housekeeping and maintenance tasks

Requirements

• 1 year of previous hospitality experience
• Strong communication skills
• Ability to work flexible hours including weekends and holidays
• Previous supervisory experience preferred

Qualifications

• High school diploma or equivalent
• Experience in a similar role

Skills

• Customer service orientation
• Problem-solving skills
• Time management and multitasking abilities

Benefits

Not specified

Pay

$16 - $18/hour

Schedule

Not specified