Hotel Front Desk Supervisor

Job Requirements

Starting Pay Range: $42,120.00 - $53,703 yearly

About the role

We offer unparalleled resort experiences that give our team the ability to learn from some of the most talented people in the industry, along with fostering your career into a promising future.

Responsibilities

• Effectively schedules Team Members (when call outs occur) to ensure sufficient front desk coverage at all times.
• Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.
• Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
• Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. P.M.S., Electronic Keys, Movie System, Datamagin, Bailys and Telephone System).
• Ensures all areas are working properly in the absence of other Hotel Supervisors.
• Interacts with guests effectively answering questions, solving problems, and handling complaints.
• Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest package.
• Reviews Non-Zero Balance report on a regular basis.
• Prepares Hotel and Group Sales groups and group information prior to group arrival.
• Works closely with the Entertainment Department to make certain blocks and rooming lists are up to date.
• Aids in the preparation of Hotel and Group Sales groups and group information prior to group arrival as needed.
• Effectively ensures that all procedures are followed when Entertainment checks-in and that all required signatures are obtained.
• Verifies with arriving Entertainment that all rooming list information is correct.
• Pre-blocks bus groups and other groups with priority.
• Makes sure Housekeeping receives rooming lists for VIP’s, Entertainment, and Bus Groups on day of arrival.
• Ensure Housekeeping is aware of all No-Show rooms and Casino Sellout rooms prior to 8am.

Work Experience

• At least a 2 year college degree
• Experience in a leadership role
• Hotel front desk experience (required)
• Computer experience
• Possess excellent communication and leadership skills

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why Choose Turning Stone Resort Casino?

Why choose Turning Stone Resort Casino? Paid time off, variety of schedules, tuition assistance, career-building professional development, discounts from dining to fuel to concerts, team member appreciation events, quality healthcare and dental benefits, a robust 401k retirement plan, dealer school, finance scholarship program.