Front Desk Manager-Marriott Experience Required

Position Summary

The Front Office Manager is responsible for overseeing all front office operations for a full-service hotel with more than 320 guest rooms. This leadership role ensures exceptional guest service, efficient operations, financial performance, and team development while maintaining brand standards and operational excellence.

Essential Duties and Responsibilities

• Oversee daily front office operations including Front Desk, Guest Services, PBX, and Night Audit.
• Ensure all guests receive exceptional service in accordance with brand and company standards.
• Handle guest concerns, complaints, and service recovery professionally and promptly.
• Maintain room inventory, occupancy, and room status to maximize revenue opportunities.
• Cook up with Housekeeping, Sales, Engineering, and Food & Beverage departments to ensure seamless hotel operations.
• Coordinate VIP arrivals, group arrivals, and special requests to ensure proper preparation and execution.
• Maintain a visible presence in the lobby and guest areas during peak operational times.

Qualifications

• Minimum 3–5 years of hotel front office leadership experience required.
• Full-service hotel experience strongly preferred.
• Experience managing high-volume operations with 300+ rooms preferred.
• Strong knowledge of Marriott systems and hotel PMS systems preferred.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work flexible schedules including nights, weekends, and holidays as needed.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and hotel management software.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work in a fast-paced hospitality environment.

Compensation & Benefits

• Competitive salary based on experience
• Bonus potential
• Paid time off
• Hotel travel discounts
• Professional development opportunities

Core Competencies

• Leadership
• Guest Service Excellence
• Financial Accountability
• Team Development
• Communication
• Problem Solving
• Operational Efficiency