Front Desk Agent - Marriott Experience

About the role

CUSA, LLC, one of the most successful hotel management companies in the industry, is searching for a Front Desk Agent for the Fairfield Inn and Suites Tuscaloosa, AL. The position will join a team that values exceptional guest service and recognizes associates as its best asset.

Responsibilities

• Demonstrate the ability to work independently while providing excellent guest service.
• Follow basic account procedures to ensure the hotel's policies are complete and accurate.
• Ensure guest security and safety by addressing guest concerns and making recommendations about the hotel and local area.
• Answer guest questions and provide recommendations about the hotel and local area.
• Complete job duties in accordance with hotel policy and procedures.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office.
• Knowledge of hotel operations and procedures.

Qualifications

• At least 1 year of customer service experience preferred.
• Experience in a hospitality setting is a plus.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Computer literacy.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.
• Employee discounts at participating hotels.

Pay

$15.00 - $17.00 per hour based on experience.

Schedule

Variable schedule to accommodate hotel needs.