EXPERIENCED HOTEL Front Desk Supervisor

About the role

The Cambria Hotel College Park is seeking a dynamic and experienced Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. Reporting to the Front Office Manager, this position offers a unique opportunity to elevate the standard of hospitality in a vibrant university setting.

Responsibilities

• Lead the front desk team with confidence, clarity, and charisma
• Ensure smooth daily operations—from check-ins to check-outs and everything in between
• Resolve guest issues with empathy, urgency, and a solutions-first mindset
• Train, coach, and inspire team members to deliver standout service
• Maintain performance metrics and brand standards
• Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
• Handle cash, billing, and system audits with precision and integrity
• Be the go-to for guests, team members, and leadership alike

Requirements

• 2+ years of front desk or guest services experience (hotel experience required)
• 1+ year in a supervisory or leadership role
• Strong communication and conflict resolution skills
• Familiarity with property management systems (Opera, OnQ, or similar)
• Flexibility to work evenings, weekends, and holidays
• A polished presence, professional demeanor, and guest-first attitude

Qualifications

• Passion for hospitality and a drive to grow

Skills

• Natural leadership and attention to detail
• Highly effective in high-energy environments
• Ability to remain calm under pressure
• Precision and integrity in handling financial transactions

Benefits

• Comprehensive Benefits Package including health, dental, and vision insurance
• Leaves of absence, retirement plans, and paid time off
• Hotel room discounts
• Daily pay access for easy financial management