Front Desk Patient Specialist - Float

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Must preserve all substantive info. Let's parse the posting. Content: - Intro: "Patient Services Coordinator - Multi-site (Fully Fluent In Both English And Spanish Required) Float position - Multi-site Grow Your Career. Make a Difference. Thrive in Outpatient Care. As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions ?and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm." - Then "Why Choose CORA" with bullet list: Outpatient Setting - Make real connections and see your impact. Competitive Pay - Your skills and dedication are recognized. Time Off - Generous paid time off that grows with tenure and paid holidays. Full Benefits Package - Medical, dental, vision, disability & life insurance. 401(k) Program - Invest in your future. Tuition Reimbursement - Continue your education without the burden. Professional Development - Internal career growth opportunities, leadership training, and mentorship. Technology that Works for You - EMR automations and AI-powered tools to save time. Benefits vary based on employment type. - Then "What You'll Do As a Patient Services Coordinator at CORA, you’ll:" list of duties. - Then "What You'll Need": list of requirements. - Then "Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish." - Then "Who We Are": description of CORA. - Then "Apply today..." and EEO statement (to remove). We need sections: About the role (maybe intro), Responsibilities (duties), Requirements (must-have), Qualifications (maybe preferred?), Skills (maybe communication etc), Benefits (list benefits), Pay (if mentioned), Schedule (if mentioned). Pay: "Competitive Pay - Your skills and dedication are recognized." That's a statement but not specific numbers. The rule: do NOT create Pay section unless posting actually states them. It states "Competitive Pay". Is that considered stating? It's vague but it's a statement about pay. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "Competitive Pay". So we can include Pay section with that sentence. However we also have Benefits section with details. Schedule: not mentioned. So no Schedule. We need to decide sections: About the role (intro), Responsibilities (duties), Requirements (must-have), Qualifications (maybe preferred?), Skills (maybe communication etc), Benefits, Pay. But we should avoid thin sections. Could combine Requirements and Qualifications? The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (including both must-have and preferred), Benefits, Pay. Skills could be part of Requirements. But we have separate Skills heading allowed. However we might combine. Let's extract substantive content: About the role: The introductory paragraph describing role, purpose, etc. Responsibilities: The list under "What You'll Do". Each bullet. Requirements: "What You'll Need": High school diploma or GED, Recent customer service experience required, Proficient in Microsoft Word and Excel, Strong communication, organization, and time management skills, Reliable, honest, and adaptable in fast-paced team environments. Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish. (Note: The job title already says Fully Fluent In Both English And Spanish Required, but preferred says fluency in Spanish. Actually required: "Fully Fluent In Both English And Spanish Required". So we should include language requirement as required. The posting says required in title. So we should add that to Requirements. Thus Requirements: High school diploma or GED; Recent customer service experience; Proficient in Microsoft Word and Excel; Strong communication, organization, and time management skills; Reliable, honest, adaptable in fast-paced team environments; Fully fluent in English and Spanish. Preferred: Experience in a healthcare office; familiarity with basic medical terminology. We could combine Requirements and Preferred into a single Requirements section with sub-bullets? But we need to use

• for any list. Could have two lists: Required and Preferred. Or we could have a single list and note preferred. Better to have two subheadings? But we only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use Qualifications for preferred. Or Skills for communication etc. Let's think. We have: - About the role: intro paragraph. - Responsibilities: list of duties. - Requirements: mandatory qualifications (HS diploma, experience, MS Office, skills, reliability, bilingual). - Qualifications: preferred qualifications (healthcare office experience, medical terminology). - Skills: maybe we could list communication, organization, time management, but those are already in Requirements. Could omit Skills section to avoid thin. - Benefits: list from "Why Choose CORA": Outpatient Setting - Make real connections and see your impact. Competitive Pay - Your skills and dedication are recognized. Time Off - Generous paid time off that grows with tenure and paid holidays. Full Benefits Package - Medical, dental, vision, disability & life insurance. 401(k) Program - Invest in your future. Tuition Reimbursement - Continue your education without the burden. Professional Development - Internal career growth opportunities, leadership training, and mentorship. Technology that Works for You - EMR automations and AI-powered tools to save time. Benefits vary based on employment type. But note Competitive Pay appears also in Benefits list; we might move Pay to its own section. However we have Competitive Pay as a benefit line. If we create Pay section, we should not duplicate. We could keep Pay section with that sentence, and Benefits section without the Competitive Pay line. Or we could keep Benefits section inclusive and omit Pay section. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state Competitive Pay, so we could have Pay section. But we also have Benefits section. It's okay to have both. Thus Benefits section: list of items except Competitive Pay line. Pay section: "Competitive Pay - Your skills and dedication are recognized." Now we need to ensure we don't include filler like "Benefits vary based on employment type." That's substantive? It's a statement about benefits varying. It's not placeholder like "N/A". It's actual info. So we can include it as a sentence in Benefits section maybe as a

  . Now we need to remove boilerplate: EEO, equal opportunity, apply today, etc. Also remove "Why Choose CORA" heading? We'll convert to Benefits section. Now produce HTML:

  About the role

  As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

  Responsibilities

  • Greet patients warmly and build rapport through in-person and phone interactions.
  • Screen and answer incoming calls promptly; take messages, and relay information as needed.
  • Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
  • Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
  • Scan insurance cards, ID cards, and relevant paperwork into patient files.
  • Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
  • Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

  Requirements

  • High school diploma or GED
  • Recent customer service experience required
  • Proficient in Microsoft Word and Excel
  • Strong communication, organization, and time management skills
  • Reliable, honest, and adaptable in fast-paced team environments
  • Fully fluent in English and Spanish

  Qualifications

  • Experience in a healthcare office
  • Familiarity with basic medical terminology

  Benefits

  • Outpatient Setting - Make real connections and see your impact.
  • Time Off - Generous paid time off that grows with tenure and paid holidays
  • Full Benefits Package - Medical, dental, vision, disability & life insurance
  • 401(k) Program - Invest in your future
  • Tuition Reimbursement - Continue your education without the burden
  • Professional Development - Internal career growth opportunities, leadership training, and mentorship
  • Technology that Works for You - EMR automations and AI-powered tools to save time

  Benefits vary based on employment type.

  Pay

  Competitive Pay - Your skills and dedication are recognized.

  Check for any duplicated lines: We have not included the intro "Patient Services Coordinator - Multi-site (Fully Fluent In Both English And Spanish Required) Float position - Multi-site Grow Your Career. Make a Difference. Thrive in Outpatient Care." That's part of About the role? We could incorporate that into About the role paragraph. The intro includes the job title and some tagline. We should not repeat job title as heading but we can include it in paragraph. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can include the job title in the paragraph if we want, but it's not necessary. However we should preserve all substantive information. The tagline "Float position - Multi-site Grow Your Career. Make a Difference. Thrive in Outpatient Care." is substantive. So we should include that in About the role paragraph. Thus About the role paragraph could be: "Patient Services Coordinator - Multi-site (Fully Fluent In Both English And Spanish Required) Float position - Multi-site Grow Your Career. Make a Difference. Thrive in Outpatient Care. As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm." We need to ensure we don't repeat the job title as heading; it's okay in paragraph. Now check for any other substantive info: The "Why Choose CORA" heading we turned into Benefits. Good. Check for any other sections like "Who We Are": description of CORA. That's substantive. Should we include that? It's about the company. Could be part of About the role or a separate section like "About the company". But we only have allowed headings; we could add another

  About CORA

  but not in list. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule).