Medical Front Office - Patient Service Specialist - Float
About the role
When patients enter our outpatient physical therapy center in Pearland, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist you will manage both the patient‑side and business‑side of the center, impacting every patient’s care experience before they leave the waiting room. This PRN/Per diem position may require traveling between centers in the greater Pearland area; reliable transportation and a clean driving record are preferred.
Responsibilities
- Greet and register patients, providing information about what to expect during their visit and details about their next appointment at checkout.
- Schedule patient appointments in person and via phone.
- Maintain regular communication with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
- Collect co‑pays, manage payer approvals, and conduct insurance authorizations and verifications.
Minimum Qualifications
- High School Diploma/GED required.
- 1 year of front‑desk experience.
- 1 year of medical office experience.
- 1 year of scheduling experience.
Preferred Qualifications
- Health‑care experience.
- Insurance verification experience.
- Bilingual proficiency.
Pay
Starting at $16 hour (pending experience).
Schedule
Weekdays – varies.
Benefits
Benefits support the financial, work/life, and emotional well‑being of you and your family members. PRN/part‑time positions are eligible for a 401(k) after reaching 1,000 hours within the first anniversary or subsequent calendar year.