Medical Front Office - Patient Service Specialist - Float

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. As a Patient Service Specialist you’ll manage both the patient side and the business side of the center, impacting every patient’s care experience before they leave the waiting room.

Responsibilities

• Greet and register patients, providing information about what to expect during their visit and details about their next appointment at checkout.
• Schedule patient appointments in person and via phone.
• Maintain regular communication with attorneys, insurance companies, translation services, market operational leaders, and the business development team.
• Collect co‑pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Qualifications

• High School Diploma or GED (minimum).
• 1 year of front‑desk experience (minimum).
• Preferred: 1 year of medical office experience.
• Preferred: Insurance verification experience.

Benefits

• Mentorship and orientation programs to ensure a successful transition.
• Generous PTO to maintain a healthy work‑life balance.
• Comprehensive medical, prescription, vision, and dental plan offerings.
• Company‑matching 401(k) retirement plans, plus life and disability protection.

Pay

$17.00 – $18.00 per hour, based on experience.

Schedule

Full‑time, Monday – Friday, 8:00 am – 5:00 pm (or 6:00 pm).

Location

Float to different clinics as needed. Home clinic: 2751 O'Varsity Way, Room 265, Cincinnati, OH 45221.