Medical Front Office - Patient Service Specialist - Float

Locations: Naperville, Oakbrook Terrace, Burr Ridge, Oak Park, Oak Lawn, Elmhurst, La Grange, and Elmwood Park, IL. Part‑time position.

About the role

When patients enter our outpatient physical therapy centers in the South West Suburbs, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist you will manage both the patient side and the business side of the center, influencing every patient’s care experience before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and about their next appointment at checkout.
• Schedule patient appointments in person and via phone.
• Maintain regular communication with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co‑pays from patients.
• Manage payer approvals and conduct insurance authorizations and verifications.

Requirements

• High School Diploma or GED (minimum).
• 1 year of medical office experience.

Preferred qualifications

• 1 year of front‑desk experience.
• Healthcare experience.

Benefits

• Eligibility for 401(k) after reaching 1,000 hours within the first anniversary or subsequent calendar year.

Pay

$19.00 – $21.00 per hour (pending experience).

Schedule

Monday – Friday; hours vary with some evenings.