Front Desk Coordinator/ Patient Navigator Float

About the role

The Front Desk Coordinator / Patient Navigator - Float supports multiple Charlotte Market clinics, including Matthews, Ballantyne, Pineville, Huntersville, and Salisbury, NC. This role floats between these locations based on business needs.

Responsibilities

• Greet patients and visitors in a professional, welcoming, and compassionate manner.
• Manage the patient check-in and check-out process.
• Schedule, confirm, and reschedule patient appointments.
• Answer phones promptly and professionally.
• Aid patients with paperwork, forms, and pre-visit requirements.
• Collect copays, payments, and outstanding balances on patient accounts.
• Verify and assist with medical insurance information.
• Cooky patient referrals and follow-up needs.
• Prepare patient documents, charts, and schedules for the day.
• Maintain a clean, organized, and stocked reception area.
• Support overall clinic appearance and cleanliness.
• Aid with patient consult preparation and administrative support.
• Support clinical operations as needed to help ensure an excellent patient experience, including weighing patients and assisting with Resting Metabolic Rate testing setup.
• Floating between Charlotte Market clinics as assigned, including Matthews, Ballantyne, Pineville, Huntersville, and Salisbury.

Qualifications

• At least 1 year of medical front office, patient services, medical receptionist, or healthcare administrative experience preferred.
• Knowledge of medical terminology preferred.
• Familiarity with medical insurance, patient scheduling, referrals, and payment collection preferred.
• Current CPR certification preferred or ability to obtain.
• Strong customer service and communication skills.
• Positive attitude and professional demeanor.
• Ability to work in a fast-paced medical office environment.
• Strong attention to detail and organizational skills.
• Ability to problem-solve, multitask, and collaborate with a healthcare team.
• Pasion for health, wellness, and helping others.

Skills And Abilities

• Excellent verbal and written communication skills.
• Strong interpersonal skills with patients, teammates, providers, and support teams.
• Ability to provide high-level customer service in person and over the phone.
• Critical thinking and active listening skills.
• Ability to use sound judgment and make patient-focused decisions.
• Strong computer skills and ability to learn electronic medical record and scheduling systems.
• Ability to maintain confidentiality and professionalism in a healthcare setting.

Physical Demands

While performing the duties of this job, the teammate is regularly required to talk and hear. The teammate is frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies up to 20 pounds.

CoreLife Values

At CoreLife, we are committed to meeting the needs of our patients and ensuring the highest level of patient experience, care, and outcomes. We treat patients, teammates, and partners with honesty, respect, integrity, and teamwork. We challenge patients, teammates, and partners to achieve exceptional results and reach their full potential.

Equal Opportunity Statement

CoreLife Healthcare is an Equal Opportunity Employer. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.