Medical Front Desk - Float

About the role

Vancouver Clinic is looking for a Front Desk Representative – Float to join our registration team. To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Vancouver Clinic provides care across a wide range of medical decisions, including care and opinions on vaccinations, reproductive health, end-of-life decision‑making, and gender affirming treatment.

Responsibilities

• Providing excellent customer service to patients by welcoming and greeting patients and their families
• Collecting co‑pays
• Obtaining and completing insurance information
• Answering phone calls
• Scheduling appointments

Requirements

• High School Diploma or equivalent required
• Minimum of 1 year of customer service experience
• Minimum of 1 year of medical front office experience preferred
• Experience with Epic preferred
• Excellent phone skills and customer service behaviors
• Strong computer keyboarding skills
• Ability to work with a diverse patient population, with or without reasonable accommodation
• Must have and maintain an activated smartphone capable of receiving text messages and/or using an authenticator app for multi‑factor authentication (MFA)

Schedule

Variable shifts Monday through Friday, with hours scheduled between 8:00 a.m. and 11:30 p.m.

Pay

Hiring range generally between $18.00/hour to $21.37/hour, with placement based on experience. Float Differential $3.08/hour. Overall Pay Range $17.31