Front Desk Float

Key Duties And Responsibilities

• Greet patients in a friendly, inviting manner – You are the face of the practice!
• Verify demographic information and insurance documents at each visit.
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed.
• Schedule appointments as directed by provider(s) and staff.
• Post any monies collected to correct patients encounter or account.
• Accurately balance and post batch daily.
• Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation.
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media.
• Maintain accurate petty cash fund.
• Contact patients for schedule rebuilds when directed by provider or Office Manager.
• Light cleaning of patient waiting room, office etc.
• Help maintain breakroom/refrigerator cleanliness.
• Complete projects as assigned by the Office Manager.

Requirements

• A High-school or higher graduate.
• Dependable, honest, dedicated and compassionate.
• Strongly detail-oriented and highly organized.
• Able to analyze situations and respond appropriately.
• Accountable for own actions and acceptive of constructive criticism.
• Pleasant and positive when dealing with patients, other staff, providers, etc. in person, on the phone and through social media.
• Have Experience With Working in a fast-pace medical office.
• Elevating customer service while maintaining efficiency.
• Medical office scheduling software, EMA experience is a plus.
• Insurance verification, including Medicare and Medicaid.
• Insurance claims process.
• Be Available To Work a Full-time plus position with weekly OT; hours are generally 6:30a-4:30p Monday – Friday; times will change based on daily provider schedule and office location.
• Provide coverage at our Southside clinic locations including: Greenwood, Avon, Lebanon, New Castle, and Shelbyville.
• Provide rare coverage at other offices to assist with staffing needs.