Front Desk Concierge (Nashville)

About the role

The Client Services Ambassador (CSA) at Viticus Group is responsible for providing outstanding customer service to the public and representing the organization in a positive and professional manner. This role involves creating a welcoming environment, offering educational resources, and ensuring a personalized experience for each client. The CSA reports directly to the Client Services Supervisor and must maintain professionalism in all interactions with both clients and colleagues.

Responsibilities

• Assist clients with name badges, printing, and general administrative needs.
• Provide beverage and snack service to ensure a welcoming and comfortable experience.
• Cookier transportation services as needed (e.g., rideshare, taxis, etc.).
• Maintain and stock coolers, snack areas, and storage spaces using FIFO practices.
• Monitor inventory levels and ensure product freshness.
• Order supplies as needed while adhering to budget guidelines.
• Coordinate event setup, execution, and breakdown.
• Ensure meals are delivered and set up on time; communicate changes with vendors and clients.
• Manage digital signage/logos, ensuring proper display and functionality.
• Communicate professionally with vendors, following established approval processes.
• Maintain professional communication with clients via phone and email.
• Anticipate and proactively address client needs, including special requests.
• Ensure coffee stations and common areas are clean, stocked, and well maintained.
• Perform light housekeeping duties, including sanitizing surfaces.
• Ensure compliance with company SOPs and safety protocols.
• Print and collect required waivers and documentation.
• Support a team-oriented environment through effective collaboration and task delegation.
• Work independently to organize, prioritize, and troubleshoot daily operations.
• Communicate updates regarding schedules, meals, and client requests to team members.
• Maintain a professional, courteous, and positive demeanor at all times.
• Adhere to all Viticus Group policies and procedures, including those specific to the Nashville location.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years' experience in Customer Service.
• Strong communication skills: clear writing, reading comprehension, and effective verbal communication.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and related programs.
• Excellent organizational, time management, and prioritization skills.
• Ability to work collaboratively with a diverse range of individuals.
• Strong work ethic: punctuality, initiative, dedication, and a professional demeanor.
• Ability to remain calm and exercise sound judgment in difficult situations.
• Flexible schedule and availability to work year-round.
• Neat and professional appearance.
• Commitment to upholding the organizational mission and vision.
• Ability to build and maintain positive relationships within and outside the organization.

Skills & Abilities

• Strong communication skills: clear writing, reading comprehension, and effective verbal communication.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and related programs.
• Excellent organizational, time management, and prioritization skills.
• Ability to work collaboratively with a diverse range of individuals.
• Strong work ethic: punctuality, initiative, dedication, and a professional demeanor.
• Ability to remain calm and exercise sound judgment in difficult situations.
• Flexible schedule and availability to work year-round.
• Neat and professional appearance.
• Commitment to upholding the organizational mission and vision.
• Ability to build and maintain positive relationships within and outside the organization.

Benefits

Viticus Group offers competitive and transparent salary, free employee-only coverage for medical, dental, vision, short and long-term disability, and life insurance, a 401(k) with a 3% company match, ongoing professional development, wellness programs, employee recognition and appreciation events, unique industry impact, and work-life balance.

Pay

Competitive & Transparent Salary – Know what you're worth and be paid fairly for it.

Schedule

Flexibility in scheduling is required, including up to forty (40) hours per week, possible overtime, and weekend and holiday shifts as necessary.