Front Desk Concierge

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You'll be part of a community committed to the wholeness of each person, serving them in body, mind, and spirit.

Responsibilities

• Answer the telephone and respond to patient questions and concerns to ensure prompt, accurate resolution.
• Handle various job tasks simultaneously.
• Demonstrate age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicate with patients or guarantors to obtain demographic, employment, insurance, and current medical condition information for accurate registration.
• Handle “release of information” requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
• Verify insurance eligibility and determine accurate up-front collection amounts.
• Prepare, process, and file the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Participate in departmental performance improvement initiatives.
• Other duties as assigned.

Requirements

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Must have highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level-headed in difficult situations.
• Proficiency in word processing/typing.
• Strong customer service skills.

Qualifications

• High School Grad or Equivalent [Required]
• 3+ years of customer service experience [Required]
• Computer experience [Required]
• Relevant experience, preferably in hospital or hospitality industry [Required]

Physical Requirements

Click here to view physical requirements.

Pay

$15.46 - $24.73 per hour

Schedule

Full time, Shift: Day-Weekend (United States of America)

Address

2349 E Hwy 50, Clermont, FL 34711