Front Desk Compliance Assistant - Affordable Housing

Essential Functions

• Serve as the primary point of contact for residents, applicants, visitors, vendors, and community partners.
• Answer and direct incoming telephone calls, emails, and walk-in inquiries in a professional and courteous manner.
• Greet visitors and maintain a welcoming office environment.
• Process incoming and outgoing mail and deliveries.
• Maintain office filing systems, resident records, and administrative documents.
• Schedule appointments and assist with resident meetings and interviews.
• Prepare correspondence, notices, reports, and other administrative documents.
• Aid in data entry and maintenance of property management software systems.
• Support property management staff with daily operational activities and special projects.

Affordable Housing Compliance Responsibilities

• Assist with resident certifications, annual recertifications, interim recertifications, and move-in documentation.
• Review resident files for completeness, accuracy, and compliance with program requirements.
• Verify signatures and completeness of resident files upon return to the office.
• Aid in preparing files for agency, investor, lender, and management reviews.
• Aid in maintaining organized resident files in accordance with HUD, LIHTC, and company requirements.
• Support management in addressing file deficiencies and compliance findings.
• Ensure confidential handling of resident information and documentation.

EIV & Program Administration

• Aid in reviewing EIV reports and assist with discrepancies follow-up.
• Aid in verification processing.
• Support compliance with HUD regulations, handbooks, notices, and guidance.

Resident Relations & Customer Service

• Respond to residents’ questions and requests professionally and promptly.
• Aid residents with applications, forms, certifications, and general inquiries.
• Support resident retention efforts through positive and respectful interactions.
• Maintain confidentiality and professionalism when handling sensitive resident matters.
• Help foster a positive community atmosphere consistent with company values.

Reporting & Recordkeeping

• Maintain accurate resident and applicant records in RealPage.
• Aid in occupancy reporting, waitlist administration, and application tracking.
• Generate reports as requested by management.
• Support electronic and paper file management systems.

Education & Experience

• Minimum one year of experience in affordable housing, property management, or housing compliance administration required.
• Demonstrated experience with HUD and/or LIHTC affordable housing programs.
• Working knowledge of EIV (Enterprise Income Verification).
• Experience with resident certifications and recertifications.
• Strong computer proficiency, including Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to successfully complete required background screenings.
• Experience with HUD Section 8, Project-Based Section 8, LIHTC, HOME, PHARE, RAD, Public Housing, or mixed-income housing programs preferred.
• Experience with property management software such as Yardi, OneSite, RealPage, ResMan, MRI, AppFolio, or similar platforms preferred.
• Experience preparing files for Management and Occupancy Reviews (MORs), agency audits, and investor reviews preferred.
• Knowledge of affordable housing compliance regulations and documentation requirements.
• Strong customer service and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and collaboratively within a team environment.
• Professional appearance and demeanor.

Physical Demands & Work Environment

• The employee is occasionally required to move around the buildings.
• Constantly operates a computer and other office equipment.
• May require travel dependent on business needs for corporate meetings.
• Frequently moves equipment weighing up to 50 pounds.
• The person in this position needs to frequently navigate throughout the office to access file cabinets, office machinery, etc.