Front Desk Agent- The Wigwam

About the Property

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us!

About the Role

We are looking for a highly motivated individuals to join our Front Desk team as a Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check Guests in, ensuring proper credit is received, special request are noted and fulfilled, and accurate information is established
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Interact with resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and polices
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on postings, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed
• "Be the difference" with all guest and employees and do more than just "the norm".

Requirements

• At least one year in a customer service role with high guest interaction
• High school diploma or equivalent
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Qualifications

• Hospitality industry experience is a plus

Pay

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.