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Front Desk Agent - SpringHill Suites Dulles - Starting at $18/hour

B. F. Saul Company Hospitality Group · Sterling, VA · 1 mo ago
On-siteManagement$18/hrFull-time

Company Overview

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real‑estate company in the Washington, D.C. area and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business‑class hotels with top brands from InterContinental Hotels Group, Marriott International, Hilton, and Best Western Hotels, including The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt. These properties are staffed by a team of more than 1,000 enthusiastic hospitality professionals.

Responsibilities

  • Guest Service: Anticipate and respond to guests in a friendly, positive manner; provide the highest level of service; process check‑ins and check‑outs, verify billing, create reservations, and handle special requests; assist guests with knowledge of the property, local attractions, and hotel outlet hours; collaborate with other departments as needed; follow SpringHill Suites guest service recovery program.
  • Financial Results and Cost Control: Apply proper selling techniques to maximize room revenue; monitor room availability, restrictions, and booking policies; drive sales and up‑sell rooms and amenities; follow cash‑handling and financial transaction procedures; use equipment responsibly and adhere to cost‑control measures to reduce expenses and waste.
  • Self/Workload Management: Plan, organize, and prioritize duties to meet required work volume; adhere to SpringHill Suites work rules and department procedures; attend all required department and hotel meetings.
  • Safety/Risk Management: Maintain a clean and safe work area in compliance with SpringHill Suites, brand, local, state, and federal regulations; follow procedures for guest and team‑member incidents; be knowledgeable of hotel emergency procedures.

Required Skills and Experience

  • High school diploma or GED required.
  • 1 + year prior guest‑service experience, preferably in a hospitality setting.
  • Excellent verbal communication skills.
  • Attention to detail, customer‑focused attitude, and ability to work in a fast‑paced environment.
  • Prior experience in a Marriott brand hotel preferred.
  • Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Benefits

  • Health, dental, and vision insurance
  • Short‑ and long‑term disability coverage
  • 401(k) retirement program
  • Paid life insurance
  • Tuition reimbursement
  • Team member programs (Leaders of the 3 Mission Statement, Leaders of the Month/Year, annual performance appraisals with wage‑increase opportunities, annual team member banquets, engagement surveys)
  • Discounted room rates for team members, family, and friends

Pay

Hourly wage: $18 – $18 per hour. Base pay is determined by qualifications, experience, skills, education, certifications, and other factors, and is part of a total compensation package that includes benefits, 401(k), disability coverage, life insurance, bonus plans, and more.

Schedule

Schedule varies depending on full‑time or part‑time status, includes weekends, and may involve AM and/or PM shifts.

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