Springhill Suites - Front Desk Agent (Part-Time)

About the role

The SpringHill Suites by Marriott is seeking a warm and friendly service-oriented, part-time seasonal Front Desk Agent.

Responsibilities

• Maintain positive guest relations at all times.
• Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of:
• a) all hotel features/services, hours of operation.
• b) all room rates, special packages and promotions.
• c) daily house count and expected arrivals/departures.
• d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure.
• Obtain method of payment from guests (credit or cash).
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems.

Qualifications

• Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.

Desirable Characteristics

• Previous guest service experience preferred, but not required.
• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

Benefits

• A chance to learn something new every day in a fun, friendly work environment!
• Paid Time Off and PTO Sell Back Program
• Employee Referral Company Matched 401K eligibility after 1000 hours worked
• Associate Travel Discounts per Brand Guidelines
• Free Parking
• And much more!