Guest Service & Sales Supervisor - SpringHill Suites Dulles - starting at $19/hour

Responsibilities

• Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
• Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
• Responsible for management of expenses to maximize hotel profitability.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Sets goals, provides ongoing feedback, and rewards/recognizes team members.
• Interviews, hires, coaches, and develops all team members.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Utilizes expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
• Conducts routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations.
• Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.

Requirements

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused, and the ability to perform job duties in a fast-paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

Qualifications

• Must have high attention to detail, good communication skills and leadership ability.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines.

Skills

• Excellent verbal communication skills.
• Attention to detail.
• Customer focused.
• Leadership ability.
• Organization skills.
• High degree of creativity.
• Problem-solving skills.
• Multiple priority management.

Benefits

• EEO AA M/F/Vet/Disabled

Pay

$19 - $20 an hour

Schedule

N/A